Recent TelMex procedure

[Doyle Phillips]

Have you recently got into the TelMex loop? Can you tell me the real cost for getting in?

1. how much extra do you pay for the infinitum modem?
2. will they accept the modem that i might bring in if it is an infinitum?
3. the only reason i'm buying is for the internet. Do you use the basic "3 Mbps de velocidad" and is it fast enough for you?
4. how long to wait before the line is activated for internet?

Thanks, Doyle

[laconstance]

When I got my phone/internet set up, here's what happened:

Phone took just a matter of a few days. The phone lines were in, but my arquitecto's so-called electrician had made such a mess of it that the Telmex guys had to do much of it over. There was no additional cost for that.

The internet took about a month, because I didn't understand that you had to call Infinitum to activate it, even though I bought it through Telmex and Telmex gave me the Infinitum modem when I arranged for the phone line/internet. I've had three modems -- one of which was a dud, and one of which stopped working. No charge for any of them, but in order to get a replacement, you have to call the Infinitum number so they can "test" the modem over the phone line and give you a verification number which you then take to the Telmex office to receive your new modem.

My initial installation was about 4 1/2 years ago. I bought the "paquet" that costs $389 pesos per month for everything. The internet speed has always been adequate for streaming movies and YouTube, and of course e-mail and internet surfing.

[Doyle Phillips]

Just what i needed. Thanxxx --doyle

[Gigi Harrison]

Doyle:
I had a new telephone line installed a few months ago. It took Telmex less than a week to do the installation and I was given a free extension in the kitchen. I took the 389 peso package that includes internet, 100 free local cellphone calls, 100 international minutes and 100 local calls. I am satisfied with the service so far,. I don't stream movies so don't know how that would be affected by the speed.I do watch ustvnow for television programs. Sometimes there are pauses, but that might be from the website rather than Telmex. Gloria