Warning -- Don't use ATM at CI Banco (Plaza de la Paz), lost 10.000 pesos

[Mykul]

Dealing with this right now actually.
Our staff at the restaurant are paid in cash every Friday and when I attempted to withdrawal cash for our payroll the Santander machine in Pozuelos upstairs neglected to give me my money. I was withdrawing from my Banorte account and ended up spending over an hour downstairs in the branch trying to have it resolved. They launched one of their famous "investigations" and told me two weeks to have it taken care of. I am about a week and a half in and still nothing. Customer service at the banks here is laughable. Nobody at either the Santander or Banorte branch could do anything. In Banorte he basically dialed the 1-800 number for me and I sat on the phone and waited. Painful.