Warning -- Don't use ATM at CI Banco (Plaza de la Paz), lost 10.000 pesos

[Clemens]

I have to issue a warning not to use the Guanajuato CI Banco ATM at Plaza de la Paz. They took 10.000 pesos from my bank account but the ATM machine never gave me any cash. I waited 15 minutes at the machine and still no money came. Same thing happened twice for my friend at the same ATM, so at least 3 occasions this has been reported. I filed a Visa claim and they contacted the bank that falsely reported back that I received the money so I got no refund and no apology. Current status: 10.000 pesos lost. Not Visa's fault but CI Banco's.

Next steps: Continue to pursue with the bank manager in person, then the police. I have all the evidence needed incl. video of the event.