Delays in Getting Migratory Docs stamped at BJX

[kasugie]

I imagine everyone has had a frustrating experience attempting to get your FM3 migratory document stamped before taking off on a flight at BJX. Often there is no one from Aduana at the window, as they are servicing an incoming flight. Last week the Continental agent suggested I leave a complaint in the Buzon de Quejas near the ground-floor departure lounges. I did just that. Fearing retribution, I only left my e-mail address. Surprisingly, I got a response today - a brush-off, but still a response (below). I'm thinking if everyone who's had a problem with Aduana leaving BJX writes to her, they may take this problem seriously.

--- On Tue, 4/20/10, Ana Isabel Moreno Ramirez <amoreno@aeropuertosgap.com.mx> wrote:

From: Ana Isabel Moreno Ramirez <amoreno@aeropuertosgap.com.mx>
Subject: Queja n? 19
Date: Tuesday, April 20, 2010, 1:43 PM

Sr. Kasugie:

Buenas tardes, en contestaci?n a su comentario dejado en la encuesta de calidad del servicio, me permito informarle lo que me comentaron en el ?rea de Migraci?n del aeropuerto.

Comentan que es un procedimiento normal en todos los aeropuertos el que realizan al verificar los datos de los pasajeros y si alguno coincide con alg?n reporte de su base de datos, revisan y verifican que todo este en regla y que por lo regular se tardan un promedio de 15 minutos en atender un vuelo aprox. De 50 pasajeros.

Esta informaci?n fue proporcionada por el agente Juan Humberto Gonzalez, si Usted requiere mas informaci?n sobre la demora en la revisi?n me puede proporcionar m?s datos sobre el numero de vuelo y hora de llegada y nombre completo.

?Gracias y cualquier duda estamos a sus ordenes!
Saludos!
Atte.

Ana Isabel Moreno Ramirez
Recursos Humanos y
Asistente de Director
Aeropuerto del Bajio, S.A. de CV.
amoreno@aeropuertosgap.com.mx
Tel. 01 472 748-21-20 al 24
Ext. 702 y 704

[The Duck]

True enough - but just a quibble here - its not Aduana's job its Migraci?n's

[kasugie]

True enough - but just a quibble here - its not Aduana's job its Migraci?n's

---

True enough - but just a quibble here - its not Aduana's job its Migraci?n's

:huh:Doesn't seem to be anybody's job...if anyone has experienced a similar problem, send your complaints to Ana Isabel.

[GTOROCKS RACING TEAM]

Hmmm I taught the airline company stamped those?

Pray that mexico does not begin to charge an airport toll fee to foriegners like they do in venezuela where you have to pay a toll fee for using their airport, and they only take cash that is Bolivares, USD, or EUROS. No pay no return airline ticket. :@

But the way this new mex government is going, it wont be long.

[JRG]

Most airports have a user fee built into the ticket price. For example Toronto was $20 but amount may have changed.

[GTOROCKS RACING TEAM]

Most airports have a user fee built into the ticket price. For example Toronto was $20 but amount may have changed.

Exactly, the user fee usually already is included in all fares, but not in Venezuela...so make sure you take some $ and a Debit or CC that is funded by Bolivares, USD or EUROS.

Venezuela wont let you leave until you pay that user fee.

[John Galtgto]

As I recall, I have had to pay an "exit" fee, in cash-no credit cards, in Bermuda, Cuba and Russia.

[GTOROCKS RACING TEAM]

As I recall, I have had to pay an "exit" fee, in cash-no credit cards, in Bermuda, Cuba and Russia.

Correct John, Cuba is another one that wont let you leave until you pay the cover charge :(

Saludos :D