Internet service
06-30-2020, 01:52 PM,
#1
Internet service
Does anyone know of a good, reliable(most of the time) internet service. TelMex has been terrible. Call 415-111-3697
Gracias
06-30-2020, 02:08 PM,
#2
RE: Internet service
If you think Telmex is terrible, I doubt you're going to be happy here. I've had Telmex service for around 17 years, and it's been mostly great. Twice in all that time, I've had a problem that required a service call, which came promptly and solved the problem.

The other major provider here is Megacable. From what I hear, its service is also good most of the time. But when there's a problem requiring a service call, Megacable can take several days to respond.

What exactly is so "terrible" about your Telmex service?
06-30-2020, 04:23 PM,
#3
RE: Internet service
I agree with Don. Telmex is the best game in town. We upgraded from their DSL to fiber optic service in 2016 and have been satisfied with both the speed and the service. It does help to direct cable to your PCs, TV, whatever (and avoid WiFi) to achieve maximum speed and reliability. If you rely on WiFi then you'll probably need to ditch the router supplied by Telmex and do a fair amount of research to purchase a 3rd party router/Access Point (e.g. Netgear, Asus, D-Link, TP-Link, Google mesh, etc.) to meet your particular needs.

While MegaCable offers the same speeds, I've heard complaints from many users about their service response, when problems arise.
06-30-2020, 05:03 PM,
#4
RE: Internet service
I'm pleased to hear Kasugie is also happy with Telmex, as he knows more about this sort of thing than I do. In my own case, I use WiFi exclusively (no direct cable connection), along with the router supplied by Telmex, and have zero problems with signal strength. I do use a plug-in WiFi extender to boost the signal to the farthest corner of our house. Kasugie's needs are greater than mine (e.g., he uploads lots of stuff), so you may find a direct cable connection would be helpful if your needs are similar.
07-01-2020, 07:20 AM,
#5
RE: Internet service
I hated Telmex but when I tried to get Megacable, they didn't have service where I live. So when someone from Totalplay came by and dropped off info I talked with them. I have had their service for about a year. Excellent. If there is a problem they will speak English. I have all the initial problems worked out. All of their channels are en Esp. but I don't actually watch TV with them. I have never had a problem with losing service. It's out there. It's fast. Everyone is friendly and wants to help. I am very satisfied with it. I don't know if it covers the whole city but you can find out at totalplay.com.mx. After I got their service I went to Telmex and got the best service from them that I ever got. Nobody was there. Totally changed from the long lines in the past. They immediately closed my account and gave me info on it. I didn't believe it, but it was closed without any problems. Check out Totalplay.
07-02-2020, 07:54 AM,
#6
RE: Internet service
Maybe an IT guy could be helpful I know a great one speaks English and is super reasonable. Let me know and I'll dig out his number.
07-02-2020, 05:54 PM,
#7
RE: Internet service
Does he have experience in dealing with PICNIC issues?
07-13-2020, 09:23 AM,
#8
RE: Internet service
not sure what PICNIC issues are or don't get the joke
07-14-2020, 10:03 AM, (This post was last modified: 07-14-2020, 10:07 AM by datgnat.)
#9
RE: Internet service
ID10T/PICNIC
That took me back...
07-14-2020, 03:01 PM,
#10
RE: Internet service
Never ask technical questions in an expat forum. Is Coke or is Pepsi better? And what if the Coke used in a blind taste test has been left outdoors in the sun for 2 years and this causes it to fail that test? So doing a blind taste test, this time Pepsi will always be better and that's if Coke was our favorite before and fails only because in this case, Coke has suffered unknown environmental issues. So what are the environmental issues you could be having and chances are they are the deciding factor and not which soft drink maker is best or which brand of service is better. Therefore if either service is bad, summon the correct people to track down the source that is causing it. Have some kids cut or frayed your fiber line, has it rubbed against the building, is your modem/router not updating and at a back firmware level, or has it overheated, gotten dusty or gotten wet, or did the tech not secure the fiber connector well enough in the back, or have you moved it, or did the cat chew the fiber line almost in half, or did the maid dislodge it to the point the fiber junction coupling is bad or intermittent, or is their a hardware defect in the router, or is there a pair of 10lb tennis shoes floating on the line outside that pulls it loose from the outside distribution box every time the wind blows, or what is causing this issue? Or could you be still in an area that has not rolled fiber out and are you perhaps still on copper and beyond the 3 mile limit or on the edge of poor performing DSL over copper? (Was the plan I heard last year to go all fiber by this year but maybe something happened.)

Both Telmex and Megacable offer good services but for service level I would give Telmex is "excellent" while I have no experience in Megacable except in neighboring San Miguel and for the most part it is frightfully more prone to outages when compared to Telmex but still more reliable tham cable services I have experienced in the US. And what should you ask me at this point? Maybe I should check the potential environmental issues to which I would answer, no I did not and I am being just as bad as everyone else with their generalizations and unproven theories.

It would also be nice to hear what your complaint is. If you are fraught with issues about a language barrier talking to sales and support vs. if you have Internet service that goes down weekly, these are separate issues. Telmex was in the process of upgrading from DSL over copper to fiber optic lines last year at which time we got a free upgrade to fiber because we "were the last subscriber in our barrio to have not requested a conversion" and that was simply because the DSL was working well and the price was right and we didn't need "new, faster, better". But the new fiber service (contrary to the old flaky DSL over copper) has been impeccable except for the power company issues which are unrelated. So if service is the issue, suspect a bad line or modem and there may very well be English speaking techs (as we had) who will come out and make sure things are "right" - so I'd start there.


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