Internet service providers in Guanajuato

[The Duck]

"we went to TELMEX and signed up to have the Infinitum package ... Every couple of weeks the manager returns to the TELMEX offices to follow-up "

This is not handled locally. Call Infinitum 01 800. 123 2222 ask for help in Ingles if need be. 1st they can tell you about service availability [give them your phone number] which should be pretty much universal in GTO Centro. If you have a phone line you should be able to get ASDL service. Fiber Optic may not be availavle for quite some time in Centro but regular internet should be a no brainer. There was a time almost a score of years ago now that even getting a phone was near impossible but that time has passed as have the good old days of REDES dial-up [which was here before Telmex]