question about local banks

[Jzmackenzie]

Barbara,

I am so sorry to hear about your challenges. I know how patient you are and professional. Here's our banking experiences.

We chose Banorte as our local banking option to pay our TelMex and CFE bills. They are the only Mexico based/owned bank. The branch at the Glorita Santa Fe has always been helpful; there have been a lot of reasons to ask for help.

In four years, we have never had a statement mailed to us, but they are nice about printing them when we go in and ask for them. The ATM breaks a lot and no money can be retrieved. Once it took my card, but I got it right back. They pay ONE CFE bill and cannot manage to pay the other one (as a rancho, we have two meters). They have paid only part of a bill, but better than nothing. In general, we are happy there as they are sincere, helpful, and patient.

Good Luck!

Jacquie